At Groww Marketing, we are committed to delivering high-quality digital marketing services to our clients in a timely and transparent manner. This Fulfillment Policy outlines how we handle service delivery, cancellations, and refunds.
1. Service Delivery
Upon successful payment, our team will initiate your service according to the scope and timeline agreed upon during onboarding or within your selected service package. You will receive confirmation via email, including expected start dates, deliverables, and milestones.
If your service includes campaign setup, SEO, or consulting, our team will be in touch within 1–2 business days to begin onboarding and kick-off activities.
2. Cancellation Policy
You may request to cancel your service by contacting us at support@growwmarketing.com. Cancellations must be submitted at least 48 hours before the scheduled start of service or kickoff call to be eligible for a full refund.
If work has already begun, cancellations may be subject to partial refunds or service credits, based on the percentage of work completed.
For recurring monthly services, cancellation requests must be submitted at least 5 business days before your next billing cycle to avoid charges for the following month.
3. Refund Policy
We strive to ensure satisfaction with every project. However, due to the nature of digital marketing services, we do not offer refunds once a service has been fully delivered or substantially completed.
Partial refunds may be considered under the following conditions:
- You cancel before work has begun.
- The service was not delivered in accordance with the agreed scope.
- There was a technical or administrative error on our part.
All refund requests must be submitted in writing to support@groww.marketing within 7 days of service delivery.
4. Contact Information
If you have questions about this policy or need to submit a cancellation or refund request, please contact:
Groww Marketing
Email: support@groww.marketing
Website: www.groww.marketing